FAQ
- What is paddle boarding?
Paddle boarding, also known as stand-up paddleboarding (SUP), is a water sport where individuals stand on a paddle board and use a paddle to navigate through the water. It offers a versatile and enjoyable way to explore lakes, rivers, and coastal areas, combining elements of balance, strength, and relaxation.
- How do I choose the right paddle board?
Choosing the right paddle board depends on various factors, including your skill level, intended use, body weight, and preferences. Consider factors such as board size, shape, construction materials, and intended water conditions. Feel free to reach out to our team for personalised recommendations based on your specific needs.
- How do I care for my paddle board?
Taking propr care of your paddle board ensures its longevity and performance. Rinse your board with fresh water after each use to remove any salt or debris. Store it in a cool, dry place away from direct sunlight when not in use. Avoid dragging the board on rough surfaces and use a protective bag or cover during transportation.
- Do you offer paddle board accessories?
Yes! We offer a wide range of paddle board accessories to enhance your paddle boarding experience. From adjustable paddles and leashes to board bags, we have everything you need to complete your paddle board setup.
- What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your paddle board or accessory, please refer to our return and exchange policy on our website. We have a hassle-free process to ensure a smooth return or exchange experience.
- Can I track my order?
Yes, you can track your order. Once your order has been processed and shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment. We aim to keep you informed every step of the way.
- When will I receive my item?
You will receive your item within 10 days.
- How can I contact your customer service?
Our customer service team is here to assist you with any questions or concerns you may have. You can reach us through the contact information provided on our website. We strive to respond promptly and provide excellent support to ensure your satisfaction.
If you have any further questions or need additional information, please do not hesitate to contact us. We are here to help and make your paddle boarding experience extraordinary.